Public Service Enterprise Group-2017-Sponsor Requests No ML

cmmirz

9年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Not relevant. The appraisal is focused on only one location) Customer (Not Relevant: Not relevant. All customers are in-house IT staff, with little variability across the customer set) Size (Not Relevant: Not relevant. There is only one pattern of work for support group work) Organizational Structure (Not Relevant: Not relevant. All work is done in the same organization with the same reporting structure) Type of Work: Each of the three support groups being appraised perform work differently.
Sampling Factor Values:	Process (Type of Work): Support team focused on process definition and continual improvement. Training (Type of Work): Support Team focused on planning for and providing training to IT staff. QA Audits (Type of Work): Support team focused on performing periodic audits of projects and support functions to determine their compliance to processes.
Subgroups:	Process: Process team. 12 People, 1 Basic Units – Process Training: Training Team, including Instructors and LMS administrators 14 People, 1 Basic Units – Training QA Audits: Team of auditors who check compliance to processes. 6 People, 1 Basic Units – QA Audits