| Sampling Factors: |
Location (Not Relevant: not relevant, all use the same process)
Customer (Not Relevant: not relevant, all use the same process)
Size (Not Relevant: not relevant, all use the same process)
Organizational Structure: 3 departments with different lines of service
Type of Work (Not Relevant: not relevant, all use the same process) |
| Sampling Factor Values: |
Privatkunden Service (Organizational Structure): Privatkunden Service
Firmenkunden Service (Organizational Structure): Firmenkunden Service
Relationshipmanagement (Organizational Structure): Relationshipmanagement |
| Subgroups: |
Firmenkunden: Firmenkunden
200 People, 1 Basic Units
– Firmenkunden Service
Privatkunden: Privatkunden
1500 People, 1 Basic Units
– Privatkunden Service
Relationshipmanagement: Relationshipmanagement
100 People, 1 Basic Units
– Relationshipmanagement |