| Sampling Factors: |
Location (Not Relevant: Just one location: Queretaro)
Customer (Not Relevant: The service is the same for all types of customers)
Size (Not Relevant: No significant variation)
Organizational Structure: The entire OU is the sample
Type of Work (Not Relevant: Only the Customer Service is within the appraisal scope) |
| Sampling Factor Values: |
All Services (Organizational Structure): All Customer Support type of services executed within the OU
NULL (Organizational Structure): No Services |
| Subgroups: |
ALL Services: All the Customer Service type of services executed within the OU
6 People, 2 Basic Units
– All Services |