Organization Name:
(组织名称) I Qbit S.A. de C.V.
(组织名称) I Qbit S.A. de C.V.
Organizational Unit:
(组织单位) Customer Service Business Unit
(组织单位) Customer Service Business Unit
Maturity Level:
(成熟度) Maturity Level 2
(成熟度) Maturity Level 2
Appraisal End Date:
(评估结束日期) Jan 30, 2015
(评估结束日期) Jan 30, 2015
Lead Appraiser:
(主任评估师) Giuseppe Satriani
(主任评估师) Giuseppe Satriani
Sponsor:
(发起人) Luis Presuel
(发起人) Luis Presuel
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Just one location: Queretaro)
Customer (Not Relevant: The service is the same for all types of customers)
Size (Not Relevant: No significant variation)
Organizational Structure: The entire OU is the sample
Type of Work (Not Relevant: Only the Customer Service is within the appraisal scope)Sampling Factor Values: All Services (Organizational Structure): All Customer Support type of services executed within the OU
NULL (Organizational Structure): No ServicesSubgroups: ALL Services: All the Customer Service type of services executed within the OU
6 People, 2 Basic Units
– All Services
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