| Sampling Factors: |
Location (Not Relevant: Besides some part of the work is performed in Ivory Cost, process followed is established in Colombia and there were no local adaptations.)
Customer (Not Relevant: The service is provided as-is and no specific customer requirements or adaptations are accepted.)
Size (Not Relevant: If services differs in size, work is divided into groups so standard process is followed)
Organizational Structure (Not Relevant: Same organizational divisions serving all projects)
Type of Work: Work is divided in Support Desk only, and Support Desk and Operations |
| Sampling Factor Values: |
Support Desk (Type of Work): Help desk supporting Quipux products
Support and Operations (Type of Work): Help Desk and Operation of Quipux Products |
| Subgroups: |
S1: Support Desk
36 People, 3 Basic Units
– Support Desk
S2: Support and Operations
41 People, 3 Basic Units
– Support and Operations |