| Sampling Factors: |
Location (Not Relevant: All projects are carried out from the same location in Santiago, Chile)
Customer (Not Relevant: All projects are internal)
Size (Not Relevant: All projects have, on average, 10 people)
Organizational Structure (Not Relevant: Projects follow the same processes, independently on where these are executed in the organization)
Type of Work: There are different project typologies that generate specialization on the team involved; DNS’s tend to be more complex, as they involve new endeavors while SE’s involve maintenances most of all.
Lifecycle: The project lifecycle is executed either partially or fully depending on the complexity, and the need of interaction with external entities. |
| Sampling Factor Values: |
DNS (Type of Work): Development of New Services
SE (Type of Work): Existing Services
FP (Lifecycle): Partial lifecycle
FC (Lifecycle): Full lifecycle |
| Subgroups: |
G2: Development of new services, with full lifecycle due to the project complexities and need to interact with external entities
31 People, 2 Basic Units
– DNS
– FC
G1: Development of new services, with partial lifecycle, since projects do not involve neither high complexity nor interaction with external entities
15 People, 1 Basic Units
– DNS
– FP
G3: Existing services with partial lifecycle, encompassing maintenances.
57 People, 6 Basic Units
– FP
– SE |