| Sampling Factors: |
Location (Not Relevant: basic unit location has no effect in the way the activities are performed as they are performed in one single location)
Customer (Not Relevant: Although there are different needs according to the customer type, internally the customer requests are managed in the same way, so we can consider this factor has no influence in the way the activities are performed.)
Size (Not Relevant: basic unit size has no effect in the way the activities are performed for development and maintenance projects, scope of this appraisal)
Organizational Structure (Not Relevant: Practices are performed according to a single organizational structure)
Type of Work: Under this factor we can distinguish three possible values: Development (new functionality is developed for a customer), Maintenance (maintain existing functionality for a customer, “corrective”, “evolutive” and “preventive” maintenance), and Product Release (internal evolution of the products) |