| Sampling Factors: |
Location (Not Relevant: The work is performed the same way no matter the location)
Customer (Not Relevant: Work is performed same way no matter the customer)
Size (Not Relevant: All projects are performed the same way no matter the size.)
Organizational Structure: There are two units: – Software Unit – Professional Services Unit
Type of Work: Professional Services Unit has 3 types of work: • Project Implementation • Post Sale Service • Delegated Administration Service |
| Sampling Factor Values: |
Software Unit (Organizational Structure): Solutions implementation, development and support. Requirements and incidents attention.
Professional Service Unit (Organizational Structure): Ensure project success through the implementation of best practices and highly skilled engineers, providing the best customer experience
Professional Services Unit – Project Implementation (Type of Work): Project and service management for supply and installation of communications solutions.
Professional Services Unit – Post Sale Service (Type of Work): Maintenance and support of communications solutions
Professional Services Unit – Delegated Administration Service (Type of Work): Monitoring, maintenance and support, platforms administration, complementary services |
| Subgroups: |
Software Unit: Solutions implementation, development and support. Requirements and incidents attention.
56 People, 2 Basic Units
– Software Unit
Professional Services Unit – Project Implementation: Project and service management for supply and installation of communications solutions
11 People, 1 Basic Units
– Professional Services Unit – Project Implementation
– Professional Service Unit
Professional Services Unit – Post Sale Service: Maintenance and support of communications solutions
60 People, 1 Basic Units
– Professional Service Unit
– Professional Services Unit – Post Sale Service
Professional Services Unit – Delegated Administration Service: Monitoring, maintenance and support, platforms administration, complementary services
13 People, 1 Basic Units
– Professional Services Unit – Delegated Administration Service
– Professional Service Unit |