Organization Name：
（组织名称） Axede S.A.
（组织名称） Axede S.A.
Organizational Unit：
（组织单位） Software Unit and Engineering Professional Services Unit
（组织单位） Software Unit and Engineering Professional Services Unit
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Mar 19, 2015
（评估结束日期） Mar 19, 2015
Lead Appraiser：
（主任评估师） Carmen Cecilia Rodriguez
（主任评估师） Carmen Cecilia Rodriguez
Sponsor：
（发起人） Claudia Villalba
（发起人） Claudia Villalba
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The work is performed the same way no matter the location)
Customer (Not Relevant: Work is performed same way no matter the customer)
Size (Not Relevant: All projects are performed the same way no matter the size.)
Organizational Structure: There are two units: – Software Unit – Professional Services Unit
Type of Work: Professional Services Unit has 3 types of work: • Project Implementation • Post Sale Service • Delegated Administration ServiceSampling Factor Values: Software Unit (Organizational Structure): Solutions implementation, development and support. Requirements and incidents attention.
Professional Service Unit (Organizational Structure): Ensure project success through the implementation of best practices and highly skilled engineers, providing the best customer experience
Professional Services Unit – Project Implementation (Type of Work): Project and service management for supply and installation of communications solutions.
Professional Services Unit – Post Sale Service (Type of Work): Maintenance and support of communications solutions
Professional Services Unit – Delegated Administration Service (Type of Work): Monitoring, maintenance and support, platforms administration, complementary servicesSubgroups: Software Unit: Solutions implementation, development and support. Requirements and incidents attention.
56 People, 2 Basic Units
– Software Unit
Professional Services Unit – Project Implementation: Project and service management for supply and installation of communications solutions
11 People, 1 Basic Units
– Professional Services Unit – Project Implementation
– Professional Service Unit
Professional Services Unit – Post Sale Service: Maintenance and support of communications solutions
60 People, 1 Basic Units
– Professional Service Unit
– Professional Services Unit – Post Sale Service
Professional Services Unit – Delegated Administration Service: Monitoring, maintenance and support, platforms administration, complementary services
13 People, 1 Basic Units
– Professional Services Unit – Delegated Administration Service
– Professional Service Unit
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