| Sampling Factors: |
Location (Not Relevant: All the units considered in the scope of the project are based on the same location, using the same office facilities in Mexico City)
Customer: Relevant in Service Delivery, resulting in different process performance baselines, as a consequence of their respective singularities, in terms of the Methodology in place, the scope of the Service and the unique characteristics of each environment
Size (Not Relevant: Projects are split into increments of 4 weeks, with micro-increments of 1 week, addressing larger projects in the same manner than smaller ones)
Organizational Structure (Not Relevant: Structure is common for all the projects and services)
Type of Work: This point consolidates the key factor affecting the way in which processes are being implemented, resulting in Development projects and Support Services
Development Paradigm: This point classifies the development projects into two different manners of addressing them, using the support of the specialized team for implementing technicalities and implementing everything inside the project team |
| Sampling Factor Values: |
BN (Customer): Customer 1
CC (Customer): Customer 2
DEV (Type of Work): Development Projects
SVC (Type of Work): Services
UIS (Development Paradigm): Development Projects using the support of the internal services team
NUIS (Development Paradigm): Development Projects not using the support of the internal services team |
| Subgroups: |
1.DEV.NUIS: Development projects for implementing turnkey solutions for end customers, being the project team responsible for all the activities
39 People, 4 Basic Units
– DEV
– NUIS
2.DEV.UIS: Development projects for implementing turnkey solutions for end customers, using the services from the specialized service team.
61 People, 3 Basic Units
– UIS
– DEV
3. SBN: Support services for customer 1, implementing QA specialized services
8 People, 1 Basic Units
– SVC
– BN
4.SCC: Support services for implementing Architectural Designs, Technical reviews of work products, Quality control services, covering non-functional requirements and Deployment of versions into QA and Production environments
9 People, 1 Basic Units
– CC
– SVC |