| Sampling Factors: |
Location (Not Relevant: All are served in Madrid)
Customer: Internal or external (private or public administration) customers
Size (Not Relevant: Similar size)
Organizational Structure (Not Relevant: Similar structure)
Type of Work (Not Relevant: Similar type of work) |
| Sampling Factor Values: |
Internal (Customer): The service customer are all workers from Gesein (more than 200)
External (Customer): The service is provided for external third parties which ones are Public Administrations (Ministries and others) or Private Companies (same service processes) |
| Subgroups: |
S1: internal services: Internal services for internal people of the organizations, it serves services for all organization people. The internal services are managed by Head Quarters people, there are two services: “human resources” and “hire staff to services” one
13 People, 2 Basic Units
– Internal
S2: external services: External Services with same treatment for external services indepedent of if the customer is pulic administration or non-profit organization.
225 People, 25 Basic Units
– External |