Organization Name：
（组织名称） Gesein S.L.
（组织名称） Gesein S.L.
Organizational Unit：
（组织单位） IT and Human Resources Services
（组织单位） IT and Human Resources Services
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Nov 08, 2013
（评估结束日期） Nov 08, 2013
Lead Appraiser：
（主任评估师） Cesar Pablo Gutierrez
（主任评估师） Cesar Pablo Gutierrez
Sponsor：
（发起人） Rafael González
（发起人） Rafael González
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All are served in Madrid)
Customer: Internal or external (private or public administration) customers
Size (Not Relevant: Similar size)
Organizational Structure (Not Relevant: Similar structure)
Type of Work (Not Relevant: Similar type of work)Sampling Factor Values: Internal (Customer): The service customer are all workers from Gesein (more than 200)
External (Customer): The service is provided for external third parties which ones are Public Administrations (Ministries and others) or Private Companies (same service processes)Subgroups: S1: internal services: Internal services for internal people of the organizations, it serves services for all organization people. The internal services are managed by Head Quarters people, there are two services: “human resources” and “hire staff to services” one
13 People, 2 Basic Units
– Internal
S2: external services: External Services with same treatment for external services indepedent of if the customer is pulic administration or non-profit organization.
225 People, 25 Basic Units
– External
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