| Sampling Factors: |
Location (Not Relevant: Scope is only for the projects executed from one location i.e. Chennai so this factor is not applicable)
Customer: Two types of customers “IVR” and “Health Care” Process variance observed Viz., Project Management, Design
Size (Not Relevant: Size of the projects are almost similar and process implementation does not differ due to size so Size is not considered as sampling factor)
Organizational Structure (Not Relevant: Only one organization structure and there is no variance based on this)
Type of Work (Not Relevant: All the projects belong to “Enhancement and Maintenance” Projects) |
| Sampling Factor Values: |
IVR (Customer): IVR Projects
HEALTHCARE (Customer): Health Care Projects |
| Subgroups: |
Interactive Voice Recorder Projects: Enhancement and Maintenance Projects for IVR
39 People, 2 Basic Units
– IVR
Health Care Projects: Enhancement and Maintenance of Health care Project
13 People, 1 Basic Units
– HEALTHCARE |