| Sampling Factors: |
Location (Not Relevant: Work is performed in the same geographical area.)
Customer (Not Relevant: Same processes are used for service delivery regardless of the customer being served.)
Size (Not Relevant: Same processes are used for service delivery regardless of the program or basic unit size)
Organizational Structure (Not Relevant: Same processes are used for service delivery regardless of the organizational structure.)
Type of Work (Not Relevant: Same processes are used for service delivery regardless of the type of work.)
EntireOU: The entire Organizational Unit is the sample. |
| Sampling Factor Values: |
All Basic Units (EntireOU): All Basic Units from the Organizational Unit.
No Basic Units (EntireOU): An empty group with no basic units. |
| Subgroups: |
Contact Center: All local basic units from the Contact Center.
22 People, 2 Basic Units
– All Basic Units |