Organization Name:
(组织名称) Corporativo Sercobi S.C.
(组织名称) Corporativo Sercobi S.C.
Organizational Unit:
(组织单位) Contact Center
(组织单位) Contact Center
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) May 16, 2016
(评估结束日期) May 16, 2016
Lead Appraiser:
(主任评估师) Enrique Roman De La Torre
(主任评估师) Enrique Roman De La Torre
Sponsor:
(发起人) Juan Pablo Elizundia Cardoso
(发起人) Juan Pablo Elizundia Cardoso
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Work is performed in the same geographical area.)
Customer (Not Relevant: Same processes are used for service delivery regardless of the customer being served.)
Size (Not Relevant: Same processes are used for service delivery regardless of the program or basic unit size)
Organizational Structure (Not Relevant: Same processes are used for service delivery regardless of the organizational structure.)
Type of Work (Not Relevant: Same processes are used for service delivery regardless of the type of work.)
EntireOU: The entire Organizational Unit is the sample.Sampling Factor Values: All Basic Units (EntireOU): All Basic Units from the Organizational Unit.
No Basic Units (EntireOU): An empty group with no basic units.Subgroups: Contact Center: All local basic units from the Contact Center.
22 People, 2 Basic Units
– All Basic Units
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