| Sampling Factors: |
Location (Not Relevant: Work is performed in the same geographical area.)
Customer (Not Relevant: Same processes are used for service delivery regardless of the customer being served.)
Size (Not Relevant: Same processes are used for service delivery, regardless of the service staff included or service delivery time.)
Organizational Structure (Not Relevant: Only the Digital Marketing division is under scope.)
Type of Work: Two types of work were identified: Igualas (Flexible service requests that consume hours from a fixed hour bag) and Project Specific (Group of fixed services with a clear fixed scope). |
| Sampling Factor Values: |
Project Specific (Type of Work): Subgroup devoted to web content development, hosting, content design and technical support.
Igualas (Type of Work): Flexible service requests that consume hours from a fixed hour bag. |
| Subgroups: |
PE: Subgroup for Project Specific Basic Units
7 People, 2 Basic Units
– Project Specific
IG: Subgroup for Iguala type services.
6 People, 1 Basic Units
– Igualas |