| Sampling Factors: |
Location (Not Relevant: The only location of the company is Guadalajara (in the state of Jalisco, Mexico).)
Customer (Not Relevant: The organizational unit only serves commercial customers.)
Size (Not Relevant: This type of work is managed by annual periods. The team involved in the organizational unit is small.)
Organizational Structure (Not Relevant: There is only one head of the customer support department, and that is the Systems Manager.)
Type of Work (Not Relevant: Only the first level of technical support is in the scope of the appraisal.)
Service Type: Services delivered by the organizational unit. |
| Sampling Factor Values: |
Technical Support (Service Type): All Services.
Other (Service Type): Null value. |
| Subgroups: |
Subgroup 1: Technical support services delivered by the organizational unit.
7 People, 1 Basic Units
– Technical Support |