Sinergia de Negocio Consultores S de R.L. de C.V.-2018-CMMI3

cmmirz

8年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: There is only one location.) Customer (Not Relevant: There is only one customer.) Size (Not Relevant: Size is measured according to the number of service requests. Most of the service request are of similar effort, therefore processes followed are the same.) Organizational Structure (Not Relevant: The OU is formed for only one area and two departments. Both departments attend all types of service requests.) Type of Work: There are two types of service request: Tasks and Support. The following processes change according to the type of work: REQM, WP, WMC, IPM.
Sampling Factor Values:	Tasks (Type of Work): Service request which are divided in several tasks. Support (Type of Work): Service request which are treated as a single task.
Subgroups:	Tasks: Service request which are divided in several tasks. 12 People, 2 Basic Units – Tasks Support: Service request which are treated as a single task. 105 People, 8 Basic Units – Support