Organization Name：
（组织名称） Sinergia de Negocio Consultores S de R.L. de C.V.
（组织名称） Sinergia de Negocio Consultores S de R.L. de C.V.
Organizational Unit：
（组织单位） Application Management Services
（组织单位） Application Management Services
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Feb 23, 2018
（评估结束日期） Feb 23, 2018
Lead Appraiser：
（主任评估师） Jose Enrique Perez
（主任评估师） Jose Enrique Perez
Sponsor：
（发起人） Fernando Gonzalez Mr , Norma Migueles
（发起人） Fernando Gonzalez Mr , Norma Migueles
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is only one location.)
Customer (Not Relevant: There is only one customer.)
Size (Not Relevant: Size is measured according to the number of service requests. Most of the service request are of similar effort, therefore processes followed are the same.)
Organizational Structure (Not Relevant: The OU is formed for only one area and two departments. Both departments attend all types of service requests.)
Type of Work: There are two types of service request: Tasks and Support. The following processes change according to the type of work: REQM, WP, WMC, IPM.Sampling Factor Values: Tasks (Type of Work): Service request which are divided in several tasks.
Support (Type of Work): Service request which are treated as a single task.Subgroups: Tasks: Service request which are divided in several tasks.
12 People, 2 Basic Units
– Tasks
Support: Service request which are treated as a single task.
105 People, 8 Basic Units
– Support
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