- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location: Some services are handled solely by the Hyderabad team while some are handled jointly by the teams in Hyderabad and Birmingham – this can lead to some differences in the way the service is delivered Customer (Not Relevant: The customer is interested in the service and as such has never had a say or interest in the process)
Size (Not Relevant: Size of individual tickets / service requests is about the same and does not have any impact on the process)
Organizational Structure (Not Relevant: There is no difference in the process to be followed based on organization structure other than based on the location (which has already been addressed))
Type of Work (Not Relevant: The type of work is the same)
Sampling Factor Values: Hyd (Location): Team in Hyderabad only Hyd_Bir (Location): Team in Hyderabad and Birmingham
Subgroups: Hyd: Team in Hyderabad only
28 People, 1 Basic Units
– HydHyd_Bir: Team in Hyderabad and Birmingham
13 People, 1 Basic Units
– Hyd_Bir