| Sampling Factors: |
Location (Not Relevant: Not relevant. All services are delivered from one single location.)
Customer (Not Relevant: Not relevant, services for different customers are delivered by the same team, using the same processes and tools.)
Size (Not Relevant: Not relevant. All services contemplated within the scope of the appraisal have similar size for each of the organizational structures, no effect in the way activities are performed based on size.)
Organizational Structure (Not Relevant: All the services follow the same organizational structure at Smart TMT.)
Type of Work: There are two differentiated type of services that follow different delivery approach and adaptations of the organizational processes and methodology depending on whether services are for product deployment or AMS for maintenance of products already deployed. |
| Sampling Factor Values: |
ServIpl (Type of Work): Implementation services of functionality modules of the AIRE Cloud Platform. It consists of the specialized consulting service of the production or updating to new versions of the contracted modules which includes the processes of specification, data migration, personalization of established business rules, training, testing and implementation.
ServSoma (Type of Work): Support, Maintenance and Technical Assistance. Service Support, maintenance, and technical assistance on the components of the product, management modules and processes of the AIRE platform, acquired, implemented and put into production in clients. |
| Subgroups: |
SG1: Implementation services of functionality modules of the AIRE Cloud Platform
10 People, 1 Basic Units
– ServIpl
SG2: Service Support, maintenance, and technical assistance on the components of a product
14 People, 1 Basic Units
– ServSoma |