| Sampling Factors: |
Location (Not Relevant: There are two locations –Pune, Chennai, but project execution methodologies are the same define in organization level, some projects have team members from different locations. So location is not a sampling factor.)
Customer: There are five major customers. There would be tailoring done for different customers based on needs. Consider as significant sampling factor.
Size (Not Relevant: Large projects will be divided into small teams and follow the same defined process with minimal tailoring, so size is not a sampling factor.)
Organizational Structure (Not Relevant: No major changes in project execution based on organization structure. It is flat organization and uses one QMS.)
Type of Work: There are two major service projects covered in this appraisal? Maintenance Services, Testing Services |
| Sampling Factor Values: |
WU (Customer): The services for Western Union Customer
MOHAWK (Customer): The service projects for Mohawk customer
NSP (Customer): The service projects for NetSpend
NCR (Customer): The service projects for NCR
GE (Customer): The service projects for GE
Maintenance (Type of Work): The maintenance service projects
Testing (Type of Work): The testing service projects |
| Subgroups: |
G1-WM: The maintenance service projects for Western Union.
17 People, 3 Basic Units
– WU
– Maintenance
G2-WT: Testing service project for Western Union client
10 People, 1 Basic Units
– WU
– Testing
G3-MM: Maintenance service projects for Mohwak
22 People, 1 Basic Units
– MOHAWK
– Maintenance
G4-NT: Testing service projects for NSP client
6 People, 1 Basic Units
– NSP
– Testing
G5-NM: Maintenance projects for NCR client
4 People, 1 Basic Units
– NCR
– Maintenance
G6-GM: Maintenance service projects for client GE
5 People, 1 Basic Units
– Maintenance
– GE |