| Sampling Factors: |
Location (Not Relevant: Work is performed in the same geographical area.)
Customer (Not Relevant: Only one customer.)
Size (Not Relevant: Only one basic unit of a fixed size is responsible for delivering the service.)
Organizational Structure (Not Relevant: Only the Service Desk division is under assessment.)
Type of Work (Not Relevant: Only support tickets are in scope of the appraised basic unit.)
EntireOU: The entire Organizational Unit is the sample. |
| Sampling Factor Values: |
AllBUs (EntireOU): A group that contains all Basic Units.
NoBUs (EntireOU): A group with no Basic Units. |
| Subgroups: |
Service Desk: Subgroup that encompasses the entire Organizational Unit.
5 People, 1 Basic Units
– AllBUs |