Organization Name:
(组织名称) Soultech S. de R.L. de C.V.
(组织名称) Soultech S. de R.L. de C.V.
Organizational Unit:
(组织单位) Service Desk
(组织单位) Service Desk
Maturity Level:
(成熟度) Maturity Level 2
(成熟度) Maturity Level 2
Appraisal End Date:
(评估结束日期) Feb 16, 2017
(评估结束日期) Feb 16, 2017
Lead Appraiser:
(主任评估师) Enrique Roman De La Torre
(主任评估师) Enrique Roman De La Torre
Sponsor:
(发起人) DAVID PERALTA SANCHEZ
(发起人) DAVID PERALTA SANCHEZ
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Work is performed in the same geographical area.)
Customer (Not Relevant: Only one customer.)
Size (Not Relevant: Only one basic unit of a fixed size is responsible for delivering the service.)
Organizational Structure (Not Relevant: Only the Service Desk division is under assessment.)
Type of Work (Not Relevant: Only support tickets are in scope of the appraised basic unit.)
EntireOU: The entire Organizational Unit is the sample.Sampling Factor Values: AllBUs (EntireOU): A group that contains all Basic Units.
NoBUs (EntireOU): A group with no Basic Units.Subgroups: Service Desk: Subgroup that encompasses the entire Organizational Unit.
5 People, 1 Basic Units
– AllBUs
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