| Sampling Factors: |
Location (Not Relevant: The location of the Operations Unit is Mexico City (in Mexico).)
Customer (Not Relevant: Since the service is standard, all customers are served in the same way.)
Size (Not Relevant: All service policies are standard and last 12 months.)
Organizational Structure (Not Relevant: All work in the organizational unit is supervised by the Operations Manager.)
Type of Work (Not Relevant: The only type of work in the scope is customer support.)
Type of Service: Services delivered by the organizational unit. |
| Sampling Factor Values: |
Customer Support (Type of Service): Tech support to the organization”s customers.
Other Services (Type of Service): Services out of the scope of the organizational unit. Null value. |
| Subgroups: |
Customer Support: Service policies of active customers of the organization”s products.
7 People, 22 Basic Units
– Customer Support |