Organization Name：
（组织名称） SPOT CONSULTORIA, S.C.
（组织名称） SPOT CONSULTORIA, S.C.
Organizational Unit：
（组织单位） Operations Unit
（组织单位） Operations Unit
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Feb 16, 2018
（评估结束日期） Feb 16, 2018
Lead Appraiser：
（主任评估师） Alma Patricia Gutiérrez Robles
（主任评估师） Alma Patricia Gutiérrez Robles
Sponsor：
（发起人） Enrique Hernandez Sorcia
（发起人） Enrique Hernandez Sorcia
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The location of the Operations Unit is Mexico City (in Mexico).)
Customer (Not Relevant: Since the service is standard, all customers are served in the same way.)
Size (Not Relevant: All service policies are standard and last 12 months.)
Organizational Structure (Not Relevant: All work in the organizational unit is supervised by the Operations Manager.)
Type of Work (Not Relevant: The only type of work in the scope is customer support.)
Type of Service: Services delivered by the organizational unit.Sampling Factor Values: Customer Support (Type of Service): Tech support to the organization”s customers.
Other Services (Type of Service): Services out of the scope of the organizational unit. Null value.Subgroups: Customer Support: Service policies of active customers of the organization”s products.
7 People, 22 Basic Units
– Customer Support
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
