SPOT CONSULTORIA, S.C.-2018-CMMI3

CMMI认证查询 cmmirz 3年前 (2018-02-15) 185次浏览 0个评论
Organization Name:
(组织名称)
SPOT CONSULTORIA, S.C.
Organizational Unit:
(组织单位)
Operations Unit
Maturity Level:
(成熟度)
Maturity Level 3
Appraisal End Date:
(评估结束日期)
Feb 16, 2018
Lead Appraiser:
(主任评估师)
Alma Patricia Gutiérrez Robles
Sponsor:
(发起人)
Enrique Hernandez Sorcia
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: The location of the Operations Unit is Mexico City (in Mexico).)
Customer (Not Relevant: Since the service is standard, all customers are served in the same way.)
Size (Not Relevant: All service policies are standard and last 12 months.)
Organizational Structure (Not Relevant: All work in the organizational unit is supervised by the Operations Manager.)
Type of Work (Not Relevant: The only type of work in the scope is customer support.)
Type of Service: Services delivered by the organizational unit.
Sampling Factor Values: Customer Support (Type of Service): Tech support to the organization”s customers.
Other Services (Type of Service): Services out of the scope of the organizational unit. Null value.
Subgroups: Customer Support: Service policies of active customers of the organization”s products.
7 People, 22 Basic Units
– Customer Support

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