SUN LIFE INDIA SERVICE CENTRE PRIVATE LIMITED-2017-CMMI3

cmmirz

9年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: OU operates out of a single location) Customer (Not Relevant: OU services a single partner organization) Size (Not Relevant: This factor is partially subsumed by type of work sampling factor. Across engagements teams are typically structured into smaller groups under a service delivery manager. Hence, OU processes do not vary based on size of the engagement.) Organizational Structure (Not Relevant: All engagements fall within the technology organization) Type of Work: There are two types of engagements. Engagements that provide only one service. And engagements that provide more than one service. This is likely to have an impact on the team structure and service delivery. Hence, chosen as relevant.
Sampling Factor Values:	Single Service (Type of Work): Teams providing one service Multiple service (Type of Work): Teams providing multiple services
Subgroups:	Single Service: These are engagements that provide a single service 74 People, 1 Basic Units – Single Service Multipe Service: These are engagements that provide more than one service 166 People, 5 Basic Units – Multiple service