Technology Managed Services, S. L. (Global TMS)-2018-CMMI1

cmmirz

8年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: There is a unique location, Madrid. So, location is not a determining or distinguishing factor affecting the implementation or performance of work.) Customer (Not Relevant: Customers do not influence on the methods used to develop or maintain the software, because there is only one corporate method. The organization supports the economic risk of the project or service, and so, the organization determines the way of working.) Size: Relevant. Work is differently performed, based on the size of the projects or service requests. Minor changes are managed as corrective or maintenance activities, while other are considered enhances and new projects. The threshold is established in 160 hours. Organizational Structure (Not Relevant: All projects inside the organization use only one corporate method. So, organizational structure is not a determining or distinguishing factor affecting the implementation or performance of work.) Type of Work: Relevant. Type of work is a determining or distinguishing factor affecting the implementation or performance of work, considering: software development project and support services. Technology: Relevant. Activities are different when Java or Microsoft technologies are used in software development projects. Resources: Relevant. The organization can use external or internal resources to develop the project or deliver the service
Sampling Factor Values:	Small (Size): Small request are related with software maintenance service or monitoring and support services Large (Size): Large software requests are related with evolutive projects and new development projects Software (Type of Work): Software projects are based in development activities Service (Type of Work): Services are related with IT Monitoring and Support activities Java (Technology): Software Java Projects use some specific activities .Net (Technology): Microsoft platform Projects use some specific activities Internal (Resources): The organization uses internal resources in projects or services. External (Resources): The organization uses external resources in projects or services.
Subgroups:	Microsoft: Evolutive or new software projects developed using Microsoft technology. 17 People, 2 Basic Units – Internal – Large – .Net – Software Java Software: Evolutive and new software projects developed in Java frameworks 9 People, 7 Basic Units – Software – Large – Java – Internal IT Services: IT Monitoring and Support services delivered by the organization 6 People, 1 Basic Units – Internal – Small – Service Microsoft Outsourced: Software projects developed with external resources using Microsoft technologies 4 People, 1 Basic Units – Software – .Net – Large – External