Organization Name：
（组织名称） Technology Managed Services, S. L. (Global TMS)
（组织名称） Technology Managed Services, S. L. (Global TMS)
Organizational Unit：
（组织单位） Software Projects and IT Monitoring & Support Service
（组织单位） Software Projects and IT Monitoring & Support Service
Maturity Level：
（成熟度） Maturity Level 1
（成熟度） Maturity Level 1
Appraisal End Date：
（评估结束日期） Sep 14, 2018
（评估结束日期） Sep 14, 2018
Lead Appraiser：
（主任评估师） Ramiro Carballo
（主任评估师） Ramiro Carballo
Sponsor：
（发起人） Eugenia Rodriguez
（发起人） Eugenia Rodriguez
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is a unique location, Madrid. So, location is not a determining or distinguishing factor affecting the implementation or performance of work.)
Customer (Not Relevant: Customers do not influence on the methods used to develop or maintain the software, because there is only one corporate method. The organization supports the economic risk of the project or service, and so, the organization determines the way of working.)
Size: Relevant. Work is differently performed, based on the size of the projects or service requests. Minor changes are managed as corrective or maintenance activities, while other are considered enhances and new projects. The threshold is established in 160 hours.
Organizational Structure (Not Relevant: All projects inside the organization use only one corporate method. So, organizational structure is not a determining or distinguishing factor affecting the implementation or performance of work.)
Type of Work: Relevant. Type of work is a determining or distinguishing factor affecting the implementation or performance of work, considering: software development project and support services.
Technology: Relevant. Activities are different when Java or Microsoft technologies are used in software development projects.
Resources: Relevant. The organization can use external or internal resources to develop the project or deliver the serviceSampling Factor Values: Small (Size): Small request are related with software maintenance service or monitoring and support services
Large (Size): Large software requests are related with evolutive projects and new development projects
Software (Type of Work): Software projects are based in development activities
Service (Type of Work): Services are related with IT Monitoring and Support activities
Java (Technology): Software Java Projects use some specific activities
.Net (Technology): Microsoft platform Projects use some specific activities
Internal (Resources): The organization uses internal resources in projects or services.
External (Resources): The organization uses external resources in projects or services.Subgroups: Microsoft: Evolutive or new software projects developed using Microsoft technology.
17 People, 2 Basic Units
– Internal
– Large
– .Net
– Software
Java Software: Evolutive and new software projects developed in Java frameworks
9 People, 7 Basic Units
– Software
– Large
– Java
– Internal
IT Services: IT Monitoring and Support services delivered by the organization
6 People, 1 Basic Units
– Internal
– Small
– Service
Microsoft Outsourced: Software projects developed with external resources using Microsoft technologies
4 People, 1 Basic Units
– Software
– .Net
– Large
– External
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