| Sampling Factors: |
Location (Not Relevant: Ibagué is the only location of the OU from where services are delivered.)
Customer (Not Relevant: The OU only provides services to hospitals and clinics. In addition, all implementations are represented in the sample (100% sample size).)
Size (Not Relevant: All implementations are represented in the sample (100% sample size).)
Organizational Structure (Not Relevant: Services are provided under a single organizational structure. In addition, all implementations are represented in the sample (100% sample size).)
Type of Work: Two types of services are provided that may at times rely upon slightly different processes. |
| Sampling Factor Values: |
R&D (Type of Work): Research and development services pertaining to the SIHOS ERP that the OU has developed.
Support (Type of Work): Support services provided to clients pertaining to the use and operation of the SIHOS ERP. |
| Subgroups: |
Subgroup 1: Consists of work to update the functionality of the ERP SIHOS in response to clients” requests.
6 People, 1 Basic Units
– R&D
Subgroup 2: Consists of work to manage service requests and complaints from clients.
10 People, 1 Basic Units
– Support |