| Sampling Factors: |
Location (Not Relevant: All projects Located in Bogota)
Customer (Not Relevant: Work is performed same way no matter the customer)
Size (Not Relevant: Work is perfomed same way no matter the size)
Organizational Structure (Not Relevant: Same org structure serving all projects and services)
Type of Work: Work is divided into three types of services (Pila, Taxes and Cotact Center) and development activities are organized around each service
Process Tailoring: A common process with some level of tailoring is followed in Technology division (CMMI-DEV) |
| Sampling Factor Values: |
Contact Center (Type of Work): Services provided for help desk (CMMI-SVC)
PILA (Type of Work): Services provided for social care management (CMMI-SVC)
Taxes (Type of Work): Services provided for taxes management (CMMI-SVC)
Pila (Process Tailoring): Development activities in Technology Division providing products to PILA services
STO (Process Tailoring): Development activities in Technology Division providing products to Contact Center services
Taxes (Process Tailoring): Development activities in Technology Division providing products to Taxes Services |
| Subgroups: |
S1: Taxes Services
57 People, 1 Basic Units
– Taxes
S2: Contact Center Service
68 People, 1 Basic Units
– Contact Center
S3: Pila Services
210 People, 1 Basic Units
– PILA
S4: Taxes DEV
4 People, 1 Basic Units
– Taxes
S5: STO (Contact Center DEV)
3 People, 1 Basic Units
– STO
S6: Pila (Development for PILA)
10 People, 1 Basic Units
– Pila |