| Sampling Factors: |
Location (Not Relevant: All work performed are one-site, hence not a relevant sampling factor.)
Customer (Not Relevant: Process of performing the services and development are not dictated by the customer, unless the engagement is staff augmentation, which is excluded from scope hence not a relevant sampling factor)
Size (Not Relevant: Size is not relevant factor, however, the different size is development is already considered in the type of work.)
Organizational Structure (Not Relevant: All unit reports to the same organizational hierarchy)
Type of Work: Development, Application Support, Customer Service, Help Desk |
| Sampling Factor Values: |
Development (Type of Work): This group is responsible for all software development
Application Support (Type of Work): This group is responsible for all maintenance of existing systems
Customer Service (Type of Work): Group responsible in providing high quality service related to Data Management requirements across Transitions’ business units.
Help Desk (Type of Work): Group responsible in providing 24 x 7 first level of support to all users globally. |
| Subgroups: |
Application Support: Application Support
6 People, 1 Basic Units
– Application Support
Customer Service: Customer Service
8 People, 1 Basic Units
– Customer Service
Help Desk: Help Desk
7 People, 1 Basic Units
– Help Desk
Full Development: Full Life Cycle Development
4 People, 1 Basic Units
– Development |