Transitions Optical Philippines, Inc.-2017-CMMI3

Organization Name：
（组织名称） Transitions Optical Philippines, Inc.

Organizational Unit：
（组织单位） Global IT Shared Services (ITSS)

Maturity Level：
（成熟度） Maturity Level 3

Appraisal End Date：
（评估结束日期） Apr 21, 2017

Lead Appraiser：
（主任评估师） Joselyn Capistrano

Sponsor：
（发起人） Evangeline Quemada

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: All work performed are one-site, hence not a relevant sampling factor.) Customer (Not Relevant: Process of performing the services and development are not dictated by the customer, unless the engagement is staff augmentation, which is excluded from scope hence not a relevant sampling factor) Size (Not Relevant: Size is not relevant factor, however, the different size is development is already considered in the type of work.) Organizational Structure (Not Relevant: All unit reports to the same organizational hierarchy) Type of Work: Development, Application Support, Customer Service, Help Desk
Sampling Factor Values:	Development (Type of Work): This group is responsible for all software development Application Support (Type of Work): This group is responsible for all maintenance of existing systems Customer Service (Type of Work): Group responsible in providing high quality service related to Data Management requirements across Transitions’ business units. Help Desk (Type of Work): Group responsible in providing 24 x 7 first level of support to all users globally.
Subgroups:	Application Support: Application Support 6 People, 1 Basic Units – Application Support Customer Service: Customer Service 8 People, 1 Basic Units – Customer Service Help Desk: Help Desk 7 People, 1 Basic Units – Help Desk Full Development: Full Life Cycle Development 4 People, 1 Basic Units – Development

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