Transitions Optical Philippines, Inc.-2017-CMMI3

CMMI认证查询 cmmirz 7年前 (2017-04-20) 607次浏览 0个评论
Organization Name:
Transitions Optical Philippines, Inc.
Organizational Unit:
Global IT Shared Services (ITSS)
Maturity Level:
Maturity Level 3
Appraisal End Date:
Apr 21, 2017
Lead Appraiser:
Joselyn Capistrano
Evangeline Quemada
Sampling Summary:
Sampling Factors: Location (Not Relevant: All work performed are one-site, hence not a relevant sampling factor.)
Customer (Not Relevant: Process of performing the services and development are not dictated by the customer, unless the engagement is staff augmentation, which is excluded from scope hence not a relevant sampling factor)
Size (Not Relevant: Size is not relevant factor, however, the different size is development is already considered in the type of work.)
Organizational Structure (Not Relevant: All unit reports to the same organizational hierarchy)
Type of Work: Development, Application Support, Customer Service, Help Desk
Sampling Factor Values: Development (Type of Work): This group is responsible for all software development
Application Support (Type of Work): This group is responsible for all maintenance of existing systems
Customer Service (Type of Work): Group responsible in providing high quality service related to Data Management requirements across Transitions’ business units.
Help Desk (Type of Work): Group responsible in providing 24 x 7 first level of support to all users globally.
Subgroups: Application Support: Application Support
6 People, 1 Basic Units
– Application Support
Customer Service: Customer Service
8 People, 1 Basic Units
– Customer Service
Help Desk: Help Desk
7 People, 1 Basic Units
– Help Desk
Full Development: Full Life Cycle Development
4 People, 1 Basic Units
– Development

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