| Sampling Factors: |
Location (Not Relevant: All work is performed at one location)
Customer (Not Relevant: Processes are the same for all customers)
Size: Different documentation and deliverables are required for large work efforts (called impacts), medium work efforts and small work efforts
Organizational Structure (Not Relevant: The same management/organizational functions exist across the OU)
Type of Work: Yes, Service Fulfillment and Service Assurance are the two “services” provided to customers. There are multiple activities/services/tasks within each of these. Service Quality, Business Operations and Leadership provide support functions for the whole organization and are not visible to the customer |
| Sampling Factor Values: |
Large (Size): A service with high impact to the network operations
Medium (Size): A service with medium impact to the network operations
Small (Size): A service with small impact to the network operations
Service Assurance (Type of Work): Service being provided
Service Fulfillment (Type of Work): Service being provided |
| Subgroups: |
Service Fulfillment-Large: Service Fulfillment service with a large impact
4 People, 1 Basic Units
– Large
– Service Assurance
Service Fulfillment-Medium: Service Fulfillment with Medium impact
4 People, 1 Basic Units
– Medium
– Service Fulfillment
Service Fulfillment-Small: Service provided with small impact
5 People, 1 Basic Units
– Service Fulfillment
– Small
Service Assurance -Large: Service provided with large impact
17 People, 1 Basic Units
– Large
– Service Assurance
Service Assurance -Medium: Service provided with medium impact
17 People, 1 Basic Units
– Service Assurance
– Medium
Service Assurance -Small: Service provided with small impact
17 People, 1 Basic Units
– Service Assurance
– Small |