Organization Name:
(组织名称) ViaSat
(组织名称) ViaSat
Organizational Unit:
(组织单位) Technical Operations
(组织单位) Technical Operations
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Dec 18, 2015
(评估结束日期) Dec 18, 2015
Lead Appraiser:
(主任评估师) Norman Hammock
(主任评估师) Norman Hammock
Sponsor:
(发起人) Jim Elliot
(发起人) Jim Elliot
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: All work is performed at one location)
Customer (Not Relevant: Processes are the same for all customers)
Size: Different documentation and deliverables are required for large work efforts (called impacts), medium work efforts and small work efforts
Organizational Structure (Not Relevant: The same management/organizational functions exist across the OU)
Type of Work: Yes, Service Fulfillment and Service Assurance are the two “services” provided to customers. There are multiple activities/services/tasks within each of these. Service Quality, Business Operations and Leadership provide support functions for the whole organization and are not visible to the customerSampling Factor Values: Large (Size): A service with high impact to the network operations
Medium (Size): A service with medium impact to the network operations
Small (Size): A service with small impact to the network operations
Service Assurance (Type of Work): Service being provided
Service Fulfillment (Type of Work): Service being providedSubgroups: Service Fulfillment-Large: Service Fulfillment service with a large impact
4 People, 1 Basic Units
– Large
– Service Assurance
Service Fulfillment-Medium: Service Fulfillment with Medium impact
4 People, 1 Basic Units
– Medium
– Service Fulfillment
Service Fulfillment-Small: Service provided with small impact
5 People, 1 Basic Units
– Service Fulfillment
– Small
Service Assurance -Large: Service provided with large impact
17 People, 1 Basic Units
– Large
– Service Assurance
Service Assurance -Medium: Service provided with medium impact
17 People, 1 Basic Units
– Service Assurance
– Medium
Service Assurance -Small: Service provided with small impact
17 People, 1 Basic Units
– Service Assurance
– Small
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