| Sampling Factors: |
Location (Not Relevant: Not Relevant – One location ( Hyderabad India))
Customer (Not Relevant: Customer – Not Relevant There is no customer specific process variation)
Size (Not Relevant: Size – Not Relevant There is no specific classification of projects into Large Medium Small buckets Organizational tailoring guidelines adhered to when necessary)
Organizational Structure (Not Relevant: Organizational Structure / Management Structure – Not Relevant All projects follow same QMS (Quality Management System), there are no department specific processes or guidelines)
Type of Work: Type of Work: BPO, IT Support This will have impact on the life cycle and service delivery planning and delivery activities G1 – Projects following BPO process G2 – Projects following IT Support process |
| Sampling Factor Values: |
G1 (Type of Work): G1 – Projects following BPO process
G2 (Type of Work): G2 – Projects following IT Support process |
| Subgroups: |
BPO: G1 – Projects following BPO process
488 People, 13 Basic Units
– G1
IT: G2 – Projects following IT Support process
65 People, 9 Basic Units
– G2 |