| Sampling Factors: |
Location (Not Relevant: Locations of the organizational unit sites have no impact on the way work is performed. The sample covers 100% of the location. [Not Relevant])
Customer (Not Relevant: Currently there is one type of customers: Federal so the type of customer does not impact the way the service is delivered. All processes are applied. [Not Relevant])
Size (Not Relevant: The service offerings are of similar size of about nine (PTE/FTE) regardless of customer or work type as these services are offered with some shared resources following SLAs. All the processes are applied. [Not Relevant].)
Organizational Structure (Not Relevant: It is Not Relevant as Organization structure is same and has no impact on the way work is performed as the standard processes are followed. [Not Relevant])
Type of Work: There are two types of services work: Services that are offered to the Defense’s Sworn Divisions Support (DSDS) Type and services to DLA’s Enterprise Solution Support (DESS) Type. The DSDS type of work emphasizes on higher security, incident logging and handling, service delivery timeliness, monitoring, continuity of service, etc. The DESS type of work emphasizes on the requirements, change management, configuration management support, issues escalation and service transition, etc. [Relevant] |
| Sampling Factor Values: |
DSDS (Type of Work): Defense’s Sworn Divisions Support (DSDS) Type. The DSDS type of work emphasizes on higher security, incident logging and handling, service delivery timeliness, monitoring, continuity of service, etc.
DESS (Type of Work): This DLA’s Enterprise Solution Support (DESS) type of work subgroup emphasizes on the requirements, change management, configuration management support, issues escalation and service transition, etc. |
| Subgroups: |
DESS: This DLA’s Enterprise Solution Support (DESS) type of work subgroup emphasizes on the requirements, change management, configuration management support, issues escalation and service transition, etc.
18 People, 2 Basic Units
– DESS
DSDS: The Defense’s Sworn Divisions Support (DSDS) type of work subgroup emphasizes on higher security, incident logging and handling, service delivery timeliness, monitoring, continuity of service, etc.
10 People, 1 Basic Units
– DSDS |