Organization Name：
（组织名称） Y-Tech LLC
（组织名称） Y-Tech LLC
Organizational Unit：
（组织单位） Services Department
（组织单位） Services Department
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Oct 05, 2018
（评估结束日期） Oct 05, 2018
Lead Appraiser：
（主任评估师） Hasan Syed Niaz
（主任评估师） Hasan Syed Niaz
Sponsor：
（发起人） Hannibal Jackson
（发起人） Hannibal Jackson
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Locations of the organizational unit sites have no impact on the way work is performed. The sample covers 100% of the location. [Not Relevant])
Customer (Not Relevant: Currently there is one type of customers: Federal so the type of customer does not impact the way the service is delivered. All processes are applied. [Not Relevant])
Size (Not Relevant: The service offerings are of similar size of about nine (PTE/FTE) regardless of customer or work type as these services are offered with some shared resources following SLAs. All the processes are applied. [Not Relevant].)
Organizational Structure (Not Relevant: It is Not Relevant as Organization structure is same and has no impact on the way work is performed as the standard processes are followed. [Not Relevant])
Type of Work: There are two types of services work: Services that are offered to the Defense’s Sworn Divisions Support (DSDS) Type and services to DLA’s Enterprise Solution Support (DESS) Type. The DSDS type of work emphasizes on higher security, incident logging and handling, service delivery timeliness, monitoring, continuity of service, etc. The DESS type of work emphasizes on the requirements, change management, configuration management support, issues escalation and service transition, etc. [Relevant]Sampling Factor Values: DSDS (Type of Work): Defense’s Sworn Divisions Support (DSDS) Type. The DSDS type of work emphasizes on higher security, incident logging and handling, service delivery timeliness, monitoring, continuity of service, etc.
DESS (Type of Work): This DLA’s Enterprise Solution Support (DESS) type of work subgroup emphasizes on the requirements, change management, configuration management support, issues escalation and service transition, etc.Subgroups: DESS: This DLA’s Enterprise Solution Support (DESS) type of work subgroup emphasizes on the requirements, change management, configuration management support, issues escalation and service transition, etc.
18 People, 2 Basic Units
– DESS
DSDS: The Defense’s Sworn Divisions Support (DSDS) type of work subgroup emphasizes on higher security, incident logging and handling, service delivery timeliness, monitoring, continuity of service, etc.
10 People, 1 Basic Units
– DSDS
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