| Sampling Factors: |
Location (Not Relevant: All work is performed at the same location)
Customer (Not Relevant: The work for all customers are performed in the same manner)
Size (Not Relevant: All work is performed the same way regardless of size (currently the size of work across the organization is the same))
Organizational Structure (Not Relevant: All work is performed through the same organizational structure)
Type of Work (Not Relevant: All work is performed the same way, although there is some tailoring based upon the type of work.)
Support: All work is support. We will create the nul set of non-support work to accomodate the CMMI Institute”s SAS program |
| Sampling Factor Values: |
Customer Support (Support): Work that supports maintenance requests from the customer
Nul (Support): This is the nul set. All work performed in the organization is for customer support |
| Subgroups: |
Customer Care: Supporting maintenance requests from customers
14 People, 3 Basic Units
– Customer Support |