Organization Name：
（组织名称） Alestra
（组织名称） Alestra
Organizational Unit：
（组织单位） IT Service Delivery and Operations
（组织单位） IT Service Delivery and Operations
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） Dec 10, 2015
（评估结束日期） Dec 10, 2015
Lead Appraiser：
（主任评估师） Inigo Garro
（主任评估师） Inigo Garro
Sponsor：
（发起人） Carlos Lerma
（发起人） Carlos Lerma
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The location where services are delivered has no impact to the processes being used)
Customer (Not Relevant: The methods used do not depend on the customer to whom the services are delivered)
Size: The size/complexity of the services has an impact on the management activities, responsibilities and collaboration with potential suppliers
Organizational Structure (Not Relevant: All services are designed, developed and delivered in one business unit: IT Implementation and Data Center Governance, with the support of IT Administration and Operations for management and resolution of incidents)
Type of Work: Three categories of services are delivered, with relevant diferences in the methods usedSampling Factor Values: Standard (Size): Service delivered as designed, usually of short duration (less than a month) and managed by an implementation leader
Extended (Size): Combination of several services or IT solutions, usually lasting more than a month, and managed by a PMO project manager
IT Infrastructure, Cloud and Virtual Services (Type of Work): ECC, EMB, EMH, EMS, Application Management, Cloud Backup & Drive, Virtual Desks, Hosted Exchange and Smart Campus services
Data Centers Management (Type of Work): Managed Colocation services to host key IT infraestructures, in a safe space, with energy redundancy, links to Internet and VPN networks, monitoring, administration and management systems
ERP Cloud (Type of Work): Business Process Administration tool based on SAP ERP, customized according to industry best practices and alestra experience over 15 years. The service is based on predefined templates for every business process.Subgroups: SG1: Standard, IT Infrastructure, Cloud and Virtual Services
19 People, 18 Basic Units
– Standard
– IT Infrastructure, Cloud and Virtual Services
SG2: Standard, Data Centers Management
3 People, 3 Basic Units
– Standard
– Data Centers Management
SG3: Extended, IT Infrastructure, Cloud and Virtual Services
19 People, 9 Basic Units
– Extended
– IT Infrastructure, Cloud and Virtual Services
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
