Customer: There are two kinds of customers: finance and securities business customer; all other new business customer. For different kinds of customer, some different work product templates are used for different kinds of customer.

Size (Not Relevant: The project size is large (15-30 people) and it has no impact on the processes.)

Organizational Structure (Not Relevant: Two business departments worked for two kinds of customer, so this is the same sampling factor as Customer and for different development departments in the same business department the same process and templates are used so it has no impact on the processes.)

Type of Work (Not Relevant: The type of work is outsourcing software development and it has no impact on the processes.)

New business projects (Customer): This subgroup develops software for new business customer and some work product template customized for this department will be used in projects.

New business projects subgroup: This subgroup develops software for new business customer and some work product template customized for this department will be used in projects.
70 People, 3 Basic Units
– New business projects