Organization Name：
（组织名称） BENNER SAÚDE
（组织名称） BENNER SAÚDE
Organizational Unit：
（组织单位） Software Development and Maintenance
（组织单位） Software Development and Maintenance
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Sep 25, 2013
（评估结束日期） Sep 25, 2013
Lead Appraiser：
（主任评估师） Ana Rouiller
（主任评估师） Ana Rouiller
Sponsor：
（发起人） Antonio Roberto Nogueira
（发起人） Antonio Roberto Nogueira
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All projects of UO is executed on Maringa (just one location))
Customer (Not Relevant: All customers of Benner Saude are considered and this factor do not influence the process followed by projects)
Size (Not Relevant: Size does not influence significantly the process followed by projects)
Organizational Structure (Not Relevant: All projects are executed on same organizational structure)
Type of Work (Not Relevant: The UO use the same process for all projects)
Type of Business: There is two different business model on UO for sell and rent their products. This do not influence the process development, however, the interfaces among many other areas of Benner are different (including helpdesk, financial control, etc)Sampling Factor Values: Exclusive (Type of Business): This factor represent implementations of software products for exclusive customers.
Product evolution (Type of Business): This factor represent implementatios of new features and maintenance on products software of UO (Global solution for many customers)Subgroups: Software development and maintenance of Benner products: This Subgroup is responsible for maintenance and new implementations on software products of Benner that is used for many customers. The main products that this subgroup is responsable is AG – Autogestao (Self-Management System on Healthcarre) and MG-Medicina de Grupo (Group Medicine). This team make the evolution of software for almost 50 customers, including Fachesf, Arcelor Mittal, Unimed, Fapes, Cabesp, etc.
53 People, 1 Basic Units
– Product evolution
Exclusive software development and maintenance on Supplemental Health Management products: This Subgroup is responsible for maintenance and new implementations on software products of exclusive customers. The Benner sell parts of product to customer and do the evolution based on specific needs of customers.
72 People, 2 Basic Units
– Exclusive
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