Cambridge Technology Enterprises Limited-2017-CMMI5

CMMI认证查询 cmmirz 4年前 (2017-03-29) 147次浏览 0个评论
Organization Name:
Cambridge Technology Enterprises Limited
Organizational Unit:
Projects managed from Hyderabad providing maintenance, support and BPO services
Maturity Level:
Maturity Level 5
Appraisal End Date:
Mar 30, 2017
Lead Appraiser:
Mukul Madan
Nitin Tyagi
Sampling Summary:
Sampling Factors: Location (Not Relevant: OU is based & managed out of Hyderabad. A few team members perform a few activities from their Bangalore, Louisville under management (and audits) of the Hyderabad Project Managers. However, this in no way includes other service projects being managed from those locations.)
Customer (Not Relevant: Variations in customer do not impact the process/ service. While the organisation contracts with customers for the services they provide – there is no difference in the way the services are planned or delivered due to the customer.)
Size (Not Relevant: Size of work does not affect way service is delivered. Work size/ team size is estimated on basis of agreements with customers, but ways of doing work vary only due to the type of work delivered.)
Organizational Structure (Not Relevant: The OU has 3 verticals. Variation in work is due to the type of work)
Type of Work: The OU has 3 types of services: Maintenance, Support and BPO
Sampling Factor Values: Maintenance (Type of Work): Product maintenance including bug fixes and small enhancements
Support (Type of Work): Product support activities handling alerts, incidents, monitoring, batch/ job, transaction requests
BPO (Type of Work): Non-Voice BPO activities that are typically related to processing invoices/ forms
Subgroups: Maintenance Services: Projects performing Maintenance activities for clients
14 People, 2 Basic Units
– Maintenance
Support Services: Projects providing Support services via Service Desk
9 People, 2 Basic Units
– Support
BPO Services: Projects providing Non-Voice BPO services to clients
52 People, 2 Basic Units

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