Organization Name：
（组织名称） Cambridge Technology Enterprises Limited
（组织名称） Cambridge Technology Enterprises Limited
Organizational Unit：
（组织单位） Projects managed from Hyderabad providing maintenance, support and BPO services
（组织单位） Projects managed from Hyderabad providing maintenance, support and BPO services
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Mar 30, 2017
（评估结束日期） Mar 30, 2017
Lead Appraiser：
（主任评估师） Mukul Madan
（主任评估师） Mukul Madan
Sponsor：
（发起人） Nitin Tyagi
（发起人） Nitin Tyagi
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: OU is based & managed out of Hyderabad. A few team members perform a few activities from their Bangalore, Louisville under management (and audits) of the Hyderabad Project Managers. However, this in no way includes other service projects being managed from those locations.)
Customer (Not Relevant: Variations in customer do not impact the process/ service. While the organisation contracts with customers for the services they provide – there is no difference in the way the services are planned or delivered due to the customer.)
Size (Not Relevant: Size of work does not affect way service is delivered. Work size/ team size is estimated on basis of agreements with customers, but ways of doing work vary only due to the type of work delivered.)
Organizational Structure (Not Relevant: The OU has 3 verticals. Variation in work is due to the type of work)
Type of Work: The OU has 3 types of services: Maintenance, Support and BPOSampling Factor Values: Maintenance (Type of Work): Product maintenance including bug fixes and small enhancements
Support (Type of Work): Product support activities handling alerts, incidents, monitoring, batch/ job, transaction requests
BPO (Type of Work): Non-Voice BPO activities that are typically related to processing invoices/ formsSubgroups: Maintenance Services: Projects performing Maintenance activities for clients
14 People, 2 Basic Units
– Maintenance
Support Services: Projects providing Support services via Service Desk
9 People, 2 Basic Units
– Support
BPO Services: Projects providing Non-Voice BPO services to clients
52 People, 2 Basic Units
– BPO
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
