Organization Name:
(组织名称) Capgemini-Government Solutions
(组织名称) Capgemini-Government Solutions
Organizational Unit:
(组织单位) Managed Services
(组织单位) Managed Services
Maturity Level:
(成熟度) Maturity Level 2
(成熟度) Maturity Level 2
Appraisal End Date:
(评估结束日期) Jun 08, 2018
(评估结束日期) Jun 08, 2018
Lead Appraiser:
(主任评估师) Richard Waina
(主任评估师) Richard Waina
Sponsor:
(发起人) Brian Murphy
(发起人) Brian Murphy
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Work is performed at various locations but no impact on how work is performed)
Customer (Not Relevant: Only one customer)
Size (Not Relevant: Size not a factor since only one project)
Organizational Structure (Not Relevant: All work is performed within a single organizational unit)
Type of Work: ITIL based IT Service Management in which CGGS is the PrimeSampling Factor Values: RR (Type of Work): IT Service Management
NoRR (Type of Work): No IT Service ManagementSubgroups: Managed Services: Provides Incident and Problem Management, Service Desk Support, Application Support, Error Correction, Preventive Maintenance, On Demand/Ad Hoc services, Integration Services.
45 People, 1 Basic Units
– RR
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