Organization Name:
(组织名称) Chain Sea Information Integration Co., Ltd.
(组织名称) Chain Sea Information Integration Co., Ltd.
Organizational Unit:
(组织单位) Project Department I and Project Department II
(组织单位) Project Department I and Project Department II
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Nov 02, 2018
(评估结束日期) Nov 02, 2018
Lead Appraiser:
(主任评估师) Dennis Yeh
(主任评估师) Dennis Yeh
Sponsor:
(发起人) James Chang
(发起人) James Chang
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: There is only one service office that is located in Taipei city.)
Customer (Not Relevant: All customers are Customer Service solution users. Customers are from different industries. The organization assumes all customers are same type.)
Size (Not Relevant: All project sizes are below 10 people. The organization assumes project sizes are same.)
Organizational Structure (Not Relevant: There are two departments are responsible delivery project implementation services to customer. To reduce team size and improve process efficiency, project teams are separated into tow departments. Processes followed and services delivered are same.)
Type of Work: There are two types of projects. One is software implementation. Another one is system implementation.Sampling Factor Values: Software Implementation (Type of Work): Project implementation services only focus on software development.
System Implementation (Type of Work): Project needs to implement software with system solutions together.Subgroups: Software Implementation Project: Project: Project implements software functions for customers without delivering system solutions.
21 People, 6 Basic Units
– Software Implementation
System Implementation Project: Project implements software functions for customers with CTI and IVR implementations. Software implementation needs to consider CTI and IVR dependencies.
7 People, 2 Basic Units
– System Implementation
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