Organization Name：
（组织名称） Comermex SA
（组织名称） Comermex SA
Organizational Unit：
（组织单位） Development & Services Area
（组织单位） Development & Services Area
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Jan 18, 2019
（评估结束日期） Jan 18, 2019
Lead Appraiser：
（主任评估师） Cesar Pablo Gutierrez
（主任评估师） Cesar Pablo Gutierrez
Sponsor：
（发起人） Alejandro Sánchez Vázquez
（发起人） Alejandro Sánchez Vázquez
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All projects are developed in same office in Asunción, Paraguay)
Customer (Not Relevant: The customer does not have a significant influence on how processes are implemented or performed within the organizational unit. The customers of services and products are wholesalers)
Size (Not Relevant: Organization uses similar size in all the projects)
Organizational Structure: For developing the projects, they are using the same organizational structure, for developing and delivering services, it depends on the kind of offered services
Type of Work: The processes are different for services than for developing projects productsSampling Factor Values: With Mobile support (Organizational Structure): Services that are supported with mobile access to the services
Without APP (Organizational Structure): The service cannot be accessed with an APP using the mobile system. For service request is used: web form, email or phone calls
Products Development (Type of Work): Software development for developing products that satisfies customer requirements
Services Development (Type of Work): Help Desk of development solutions for assistance of endusers and customersSubgroups: S1 Software Development Projects: All the projects in this subgroup result in a software product
15 People, 2 Basic Units
– Products Development
S2 Services with Mobile: Services of Helpdesk where the mobile access is needed using an APP
5 People, 1 Basic Units
– Services Development
– With Mobile support
S3 Services without Mobile: Services that are accessed by telephone calls or web forms, but not with APP.
4 People, 1 Basic Units
– Without APP
– Services Development
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