Organization Name：
（组织名称） Consultoría y Servicios Informáticos CSI SAS
（组织名称） Consultoría y Servicios Informáticos CSI SAS
Organizational Unit：
（组织单位） Operations Management, Human Management and Continuous Improvement
（组织单位） Operations Management, Human Management and Continuous Improvement
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Jul 14, 2017
（评估结束日期） Jul 14, 2017
Lead Appraiser：
（主任评估师） Viviana L. Rubinstein
（主任评估师） Viviana L. Rubinstein
Sponsor：
（发起人） Maria Cardozo
（发起人） Maria Cardozo
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: CSI is only in one location: Medellín Colombia)
Customer (Not Relevant: Projects for all customers are executed as per a standard set of processes defined in CSI)
Size (Not Relevant: The size of the project has little impact on the work being performed. Some tailoring is applied to scale the work appropriately, but the same basic processes are used)
Organizational Structure (Not Relevant: All projects are under the same organizational structure, and that does not affect the work)
Type of Work: Work falls into three types: Process Consulting/ Implementation Services/ Administration, Support and Training Services (as a single service)Sampling Factor Values: Process Consulting (Type of Work): Support in the definition of processes under the best practices framework
Implementation Services (Type of Work): Implementation projects that provide customized solutions that take advantage of the many functionalities of the software in which we specialize
Administration, Support and Training Services (Type of Work): Outsourcing for the operation and administration of Services Desk Software Training and ITIL Practices Assessments of Service Desk Environments Frontline Technical Support for Service ManagementSubgroups: Process Consulting: Process Consulting
2 People, 2 Basic Units
– Process Consulting
Implementation Services: Implementation Services
2 People, 2 Basic Units
– Implementation Services
Administration, Support and Training Services: Administration, Support and Training Services
3 People, 3 Basic Units
– Administration, Support and Training Services
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