Organization Name：
（组织名称） SPOT Consultoria
（组织名称） SPOT Consultoria
Organizational Unit：
（组织单位） Customer Service
（组织单位） Customer Service
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Feb 20, 2015
（评估结束日期） Feb 20, 2015
Lead Appraiser：
（主任评估师） Enrique Morey Matos
（主任评估师） Enrique Morey Matos
Sponsor：
（发起人） Enrique Hernandez Sorcia
（发起人） Enrique Hernandez Sorcia
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: No, because all services are registered inside of a same system, which is operated from the offices in Mexico City.)
Customer (Not Relevant: No, because customers can request all the services that Spot provides in the same way. Spot fulfills the requests following the defined processes and services.)
Size (Not Relevant: No, because the size of requests is not relevant for the performing of the services. All services are offering in the same way.)
Organizational Structure (Not Relevant: No, because all services are managed by the Customer Service Unit.)
Type of Work: There are two types of policies to work: standard policy and extended policy.Sampling Factor Values: Standard Policy (Type of Work): Support and maintenance policy that included the three standard services of Spot: – Maintenance – Support – Solving doubts
Extended Policy (Type of Work): Customers that have a support and maintenance policy, but they include to the standard services, additional services as: – Training – Request adjustments – ConsultancySubgroups: Standard Policy: Support and maintenance policy that included the three standard services of Spot: – Maintenance – Support – Solving doubts
3 People, 70 Basic Units
– Standard Policy
Extended Policy: Customers that have a support and maintenance policy, but they include to the standard services, additional services as: – Training – Request adjustments – Consultancy
2 People, 7 Basic Units
– Extended Policy
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
