Organization Name:
(组织名称) Daimler Group Services Madrid S.A.U.
(组织名称) Daimler Group Services Madrid S.A.U.
Organizational Unit:
(组织单位) Consulting and Solutions Business Unit
(组织单位) Consulting and Solutions Business Unit
Maturity Level:
(成熟度) Maturity Level 2
(成熟度) Maturity Level 2
Appraisal End Date:
(评估结束日期) Jul 14, 2017
(评估结束日期) Jul 14, 2017
Lead Appraiser:
(主任评估师) Casimiro Hernandez Parro
(主任评估师) Casimiro Hernandez Parro
Sponsor:
(发起人) Paolo De Ambrosis
(发起人) Paolo De Ambrosis
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Basic unit location has no effect in the way the activities are performed as they are performed in one single location)
Customer (Not Relevant: The organizational unit provide the service exclusively to Daimler Group)
Size (Not Relevant: The size (measured as estimated internal effort) is not affecting the way the processes are applied. All services and projects under the scope have similar size and their variation do not imply changes in the way the processes are used)
Organizational Structure: Different Functional Groups within the DGSM – Consulting & Solutions Area
Type of Work: Different development and maintenance activities performed within each functional groupSampling Factor Values: CBS (Organizational Structure): Consulting and Business Solution
COC (Organizational Structure): CoFiCo Centre of Competence
BMS (Organizational Structure): Business Management Solution
SOS (Organizational Structure): Service Operations & Support
ROL (Type of Work): Rollouts projects within CBS group
MAJ (Type of Work): Other projects within CBS group
DEM (Type of Work): Product Management within COC
WEB_2ND (Type of Work): 2nd Level of Support service for Web applications
WEB_MAJ (Type of Work): Major Development project for Web applications
BIP_SUP (Type of Work): MS-BISS Platform Support services
BIA_DEV (Type of Work): Microsoft BI App. Development
BIA_2ND (Type of Work): 2nd Level of Support service for Microsoft BI Applications
1ST (Type of Work): 1st Level of Support service
COC_2ND (Type of Work): CoFiCo 2nd Level Support serviceSubgroups: Rollouts: Rollouts projects within CBS group
15 People, 5 Basic Units
– CBS
– ROL
Major Changes: Other projects within CBS group
10 People, 2 Basic Units
– MAJ
– CBS
CoFiCo Demand Manag: Product management services (change requests) within CoFiCo CoC
7 People, 25 Basic Units
– COC
– DEM
Web 2nd Level Support: 2nd Level of Support services for Web applications
7 People, 2 Basic Units
– WEB_2ND
– BMS
BI Platform: MS-BISS Platform Support services
3 People, 23 Basic Units
– BMS
– BIP_SUP
BI 2nd Level Support: 2nd Level of Support services for Microsoft BI Applications
6 People, 3 Basic Units
– BIA_2ND
– BMS
1st Level Support: 1st Level of Support service
8 People, 4 Basic Units
– SOS
– 1ST
CoFiCo 2nd Level Support: CoFiCo 2nd Level Support service
2 People, 25 Basic Units
– COC_2ND
– SOS
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