(组织名称) Datamatics Global Services Ltd.
(组织单位) Software Maintenance and BPM Projects
(成熟度) Maturity Level 3
(评估结束日期) Sep 16, 2020
(主任评估师) Kamlesh Kothari
(发起人) Rahul Kanodia
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Organization has a defined set of standard processes to be followed independent of the location where projects are to be followed i.e. Mumbai, Nashik, Puducherry. Centralized PEG is responsible for its development and deployment across locations. Project execution and governance structure is consistent across locations and report to same senior management. Hence this was not considered as relevant sampling factor.) Customer (Not Relevant: Projects in OU provides services to external customers. All these projects are executed from locations mentioned above hence able to follow defined standard processes. Projects that are managed by customer hence driven by customer processes are not part of this OU. Hence this was not considered as relevant sampling factor.)
Size (Not Relevant: There is no significant variation observed in project sizing hence no process variation observed based on sizing)
Organizational Structure: OU activities are executed prominently within Software and BPM LOS. Software predominantly focussing on software services and BPM focussing on business process management services hence is considered as critical factor.
Type of Work: There are different types of services offered within above mentioned LOS which can impact the process performance. Hence this was considered as critical factor.
Sampling Factor Values: Software Services (Organizational Structure): This LOS predominantly focusses on providing software services BPM (Organizational Structure): This LOS pre-dominantly focusses on Business Process Management services
Software Maintenance (Type of Work): This includes software maintenance services provided to customer
Accounts Receivable (Type of Work): This includes BPM services related to Accounts Receivable process provided to customer
Accounts Payable (Type of Work): This includes BPM services related to Accounts Payable process provided to customer
Market Research (Type of Work): This includes BPM services related to market study/survey process provided to customer
Scanning, Data Capture and Document Scrutiny (Type of Work): This includes BPM services related to scanning, data capture/scrutiny provided to customers
Subgroups: G1: This sub-group includes projects providing software maintenance services
32 People, 5 Basic Units
– Software Services
– Software MaintenanceG2: This sub-group includes projects providing accounts receivable business process services
10 People, 2 Basic Units
– Accounts Receivable
– BPMG3: This sub-group includes projects providing accounts payable business process services
253 People, 5 Basic Units
– BPM
– Accounts PayableG4: This sub-group includes projects providing survey and market research related business process services
14 People, 2 Basic Units
– Market Research
– BPMG5: This sub-group includes projects providing scanning and data capture business process services
373 People, 8 Basic Units
– BPM
– Scanning, Data Capture and Document Scrutiny